Host/Hostess

Greet guests warmly as they arrive, set a welcoming tone, and make a strong first impression of the restaurant's service standards.

Assign tables based on a digital or physical seating chart, balancing the workload across different server sections.

Answer phone calls, take or confirm table reservations, and log special requests (such as birthdays, dietary restrictions, or accessibility needs).

Provide realistic wait time estimates during busy hours and manage the waiting area so it stays organized and calm.

Escorting guests to their tables, pull out chairs when appropriate, hand out menus, and let the assigned server know the table is seated.

Answer general customer questions, manage to-go or carryout orders, clean or sanitize menus, and help with side work like bussing tables or rolling silverware.