Hospitality & Operational Manager

🌟 More Than Operations & Hospitality. We Create Experiences People Love.

Are you a passionate operational & hospitality leader who loves creating exceptional guest experiences, building high-performing teams, and managing vibrant lifestyle spaces?

This is more than managing a property. It's about creating a place where people love to stay, work, connect, and return.

If you're a hands-on leader with strong business acumen, a passion for service excellence, and the ability to turn great experiences into sustainable business results, we'd love to meet you!

Key responsibilities

• Oversee reservations, housekeeping, guest services, memberships, meeting rooms, and coworking facilities to ensure comfort and convenience

• Supervise the Restaurant and Gym team to ensure excellent service quality, operational efficiency, hygiene, and safety standards

• Lead, coach, and develop multidisciplinary teams, ensuring strong performance, accountability, teamwork, and a service-oriented culture

• Manage operational budgets, monitor revenue and expenses, control costs, and drive profitability across business units

• Maximize occupancy, membership retention, and facility utilization via structured cross-selling initiatives.

• Organize community events, networking activities, and lifestyle experiences to enhance member engagement, retention, and brand loyalty

• Ensure proper property maintenance, asset management, SOP compliance, cleanliness, safety, and consistent operational quality

• Track operational KPIs, prepare management reports, and implement continuous improvements to enhance efficiency, service excellence, and business results

About you

• Bachelor's degree with 8 to 15 years of experience in the hospitality industry, including at least 2 years in an operational management or leadership role.

• Experience in hotels, resorts, serviced apartments, coliving, coworking, or lifestyle hospitality businesses

• Experience in Sales & Marketing roles, with a proven ability to drive revenue growth, increase occupancy, attract new customers, and identify business development opportunities.

• Proven ability to lead multidisciplinary teams and oversee multiple operational functions

• Strong understanding of budgeting, revenue management, cost control, and operational KPIs

• Excellent leadership, communication, problem-solving, and customer service skills

• Good command of English and Bahasa Indonesia, both spoken and written

• Familiarity with property management systems (PMS), restaurant POS, and operational reporting tools

• A proactive, hands-on, detail-oriented leader with a strong sense of ownership

• Experience in restaurant, gym, wellness, or community management is an advantage