Guest Relations Supervisor

About the role

The role will focus on making sure guests feel comfortable, well taken care of, and supported throughout their stay.

Key responsibilities

• Handle guest check-in & check-out professionally

• Follow up and coordinate with admin staff regarding reservations, arrivals, departures, and guest requests

• Be responsive on WhatsApp, including for urgent guest matters when needed, even on days off

• Coordinate well between guest, housekeeping, maintenance, admin, and management

• Make sure guests are comfortable in the villa and proactively identify what they may need

• Have strong initiative and problem-solving skills, not only waiting for instructions

• Keep administration, reports, guest notes, and follow-ups detailed, neat, and organized

• Handle guest complaints or issues calmly and professionally

• Mobile and able to handle villas in Canggu & Uluwatu

• Flexible with working hours, days off, weekends, and public holidays depending on operational needs

About you

• Experience in Guest Relations, Front Office, Villa Management, Hotel, or Hospitality is preferred

• Fluent English is mandatory — spoken and written English must be very good

• Excellent communication and interpersonal skills

• Detail-oriented and strong in administration

• Strong hospitality mindset and understands how to make guests feel comfortable and cared for

• Proactive, responsible, and good at coordination

• Flexible and willing to work mobile between Canggu and Uluwatu

About us

Eluna Hospitality | Villa Management – Canggu & Uluwatu