Guest Relations Officer - Japanese Speaking

Shangri-La Jakarta

MAIN RESPONSIBILITY:

To accord personalize and prompt service to all VIP guest from arrival to departure, to provide all hotel guest and patron, courteous, tactful and efficient service.  GRO-Japanese speaker also acted as key personnel when it comes with the non-English speaker Japanese guest.

REQUIREMENTS:

• Fluent in English (both written and spoken)
• Fluent in a second foreign language (Japanese)
• Some experience in customer service or guest relation
• Pleasant personality
• Good communication skills
• Knowledge of computer / recent / relevant technology equipment and usage
• Able to work flexible hours