Guest Relation Officer Restaurant

About the role

This is a Public Relations role in the hospitality and food & beverage industry, focused on guest experience management and service excellence.

Key responsibilities

• Greet guests with warmth and professionalism, creating an elegant and memorable first impression

• Ensure the best guest experience by closely coordinating with servers and the entire service team

• Handle guest complaints calmly, quickly, and effectively to restore guest satisfaction

• Provide upselling training to staff so the team can naturally and effectively offer menu items or products

• Conduct second-visit table checks together with the Manager to ensure guests feel personally attended to and receive the highest service quality

• Deliver warm and memorable farewell greetings to guests, leaving them with a positive lasting impression

Requirements

• Diploma or Bachelor's degree in Hospitality major

• Minimum 2 years of experience in Public Relations, preferably in the F&B or hospitality industry

• Excellent verbal and written communication skills in both Bahasa Indonesia and English

• Ability to create strategies to achieve sales targets

• Demonstrates great attitude and high integrity

• Customer-oriented with strong communication skills

• Able to work well in a team and has strong attention to detail