General Manager of Operation - Retail

Melange Korea, is a premium Korean skincare retail brand specializing in high-quality skincare products and professional facial services.

About the Role

We are seeking an experienced, strategic, and results-driven General Manager of Operations to lead and oversee the company's overall operational activities. The successful candidate will be responsible for driving operational excellence, improving business efficiency, managing cross-functional teams, optimizing resources, and ensuring the achievement of organizational goals.

This role requires a strong leader with excellent business acumen, strategic thinking, and the ability to translate company objectives into effective operational strategies.

Key Responsibilities

1. Strategic Operations Management

• Develop and implement operational strategies aligned with the company's vision, mission, and business objectives.

• Oversee daily business operations to ensure efficiency, productivity, and service excellence.

• Identify business opportunities and implement continuous improvement initiatives.

• Oversee and manage the company's daily operational activities to ensure smooth, efficient, and effective business operations.

• Establish operational procedures, workflows, and standard operating procedures (SOPs).

• Monitor daily performance, identify operational challenges, and implement corrective actions.

• Ensure all divisions operate according to company policies, targets, and business objectives.

• Prepare regular operational reports and provide performance updates to senior management.

2. Leadership and Team Management

• Lead, supervise, and develop department heads and operational teams.

• Establish clear KPIs, performance targets, and accountability standards.

• Build a high-performance culture that emphasizes discipline, collaboration, and continuous improvement.

• Evaluate employee performance and develop succession plans for key positions.

3. Sales and Business Performance

• Manage operational budgets, cost control, and resource allocation.

• Lead, develop, and evaluate sales team performance also monitor financial and operational performance to achieve business targets.

• Identify opportunities to improve profitability and operational efficiency.

• Prepare regular operational reports and performance analyses for senior management.

• Develop and execute sales strategies to achieve revenue and sales growth targets.

• Monitor sales pipelines, lead conversion, customer acquisition, and customer retention.

• Establish sales KPIs, targets, incentive structures, and performance monitoring systems.

• Lead and motivate sales teams to maximize productivity and achieve business objectives.

• Identify opportunities to increase revenue, improve closing rates, and strengthen customer relationships.

4. Cross-Functional Coordination

• Lead Sales Marketing, Digital Marketing, Telemarketing, and collaborate with Finance, Human Resources, Customer Service, and other departments.

• Ensure effective communication and coordination across business functions.

• Translate strategic business plans into actionable operational initiatives.

• Report operational progress, challenges, and recommendations to the CEO or Managing Director.

Requirements and Qualifications 

• Bachelor's Degree in Business, Marketing, Management, or a related field. A Master's degree in a relevant discipline is an advantage.

• Minimum of 8–10 years of relevant professional experience, including at least 3–5 years in a senior management or leadership position.

• Proven experience managing multi-department operations, business processes, and organizational performance.

• Demonstrated success in achieving business targets, improving operational efficiency, and managing budgets.

• Experience in the industry of Retail is preferred

• Strong understanding of business operations, strategic planning, budgeting, and performance management.

• Proven ability to develop and implement SOPs, KPIs, and operational improvement initiatives.

• Strong analytical skills, including the ability to interpret operational and financial data.

• Strong leadership, decision-making, and problem-solving abilities.

• Excellent communication, negotiation, and stakeholder management skills.

• Strategic thinker with a strong execution-oriented mindset.

• High integrity, accountability, professionalism, and emotional intelligence.

• Able to manage competing priorities and perform effectively under pressure.

• Strong commitment to teamwork, employee development, and continuous improvement.

How to Apply

Interested candidates are invited to submit their updated CV or resume, a cover letter, and relevant supporting documents to:

Email: hr.ptelevatione.id@gmail.com cc ehiring.ind@gmail.com

Subject: Application – General Manager of Operations – [Candidate's Name]