Front Office Manager

Job Description

• Oversee daily Front Office operations and ensure excellent guest service.

• Lead, supervise, and develop the Front Office team.

• Handle guest complaints and ensure prompt resolution.

• Coordinate with other departments to ensure smooth hotel operations.

• Monitor room status, VIP arrivals, and Front Office performance.

• Ensure compliance with hotel SOPs and service standards.

Requirements

• Diploma/Bachelor’s Degree in Hospitality or related field.

• Minimum 5 years of Front Office experience, with at least 1 year in a supervisory/managerial role.

• Experience in a 4- or 5-star hotel preferred.

• Strong leadership, communication, and problem-solving skills.

• Good command of English and familiar using PMS system especially PowerPro

• Willing to work shifts, weekends, and public holidays.