Field Collection Team Leader - TANGERANG Area

About the role

This role involves leading and managing field collection operations, ensuring team performance against KPIs, and maintaining collection strategy effectiveness. You will oversee account distribution, monitor quality control results, and drive team performance through coaching and strategic oversight.

Key responsibilities

• Ensure account distribution to in-house team according to bucket handling

• Ensure field collector knows and understands the KPI to be achieved

• Review result from QC Field

• Compile report performance collection

• Prepare incentive calculation based on performance and scheme

• Ensure memo from visitation result field collector to customer recorded in system

• Coach low performance field collection team members

• Ensure no high risk findings will be impacted to business sustainability

• Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure

• Track and evaluate the effectiveness of all collection strategies

Requirement

• At least 2 years experience as Field Collection Team Leader or Supervisor

• Possess at least a Diploma's Degree in any field

• Good knowledge in Collection

• Good leadership, able to build and lead a team

• Able to read collection reports

• Good understanding in control, monitoring and coaching

• Able to work under pressure and target

• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude