ETS (Electronic Trading Systems) Level 1 Support Engineer

About the role

This is a hands-on technical support role, primarily focused on electronic trading systems, with additional responsibilities covering IT support, infrastructure, applications, and client account setup as required. The successful candidate will work as part of the ETS Support Team, providing first-line operational support for electronic trading systems and related applications. The role requires a high level of responsibility, alertness, accuracy, and responsiveness, particularly during live market hours and outside normal business hours.

Key responsibilities

• Provide Level 1 operational support for electronic trading platforms such as CQG, ATP, TT, and other related trading systems

• Participate in a 24×7 shift rotation, including night shifts, weekends, and public holidays where required

• Monitor trading platforms, application processes, and system health to ensure stable operations

• Perform initial troubleshooting and determine the appropriate escalation path to L2, vendors, or other technical teams

• Support internal trading-related applications, including Global Risk, Middle Office, and Back Office systems

• Provide Dealer Desk support for trading and technical issues, coordinating with internal teams and external vendors where required

• Monitor and respond to trading-system alerts, incidents, and operational issues

• Participate in ad-hoc projects, system changes, UAT, and implementation activities related to trading applications

• Manage and maintain user accounts, including domain and email account setup

• Configure and maintain client accounts on approved front-end trading platforms

About you

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field

• Strong problem-solving skills with the ability to identify, troubleshoot, and escalate technical issues effectively

• Good communication skills and the ability to work with internal users, Front Office, vendors, and technical teams

• Detail-oriented, responsible, proactive, and willing to learn

• Able to work effectively in a high-pressure, fast-paced electronic trading environment

• Willing to work 24×7 shifts, including weekends and public holidays

• Strong team player with flexibility to support multiple functions

• Fundamental understanding of networking, Windows/Linux operating systems, and application support

• Experience supporting trading platforms, financial systems, or brokerage environments is an advantage

• Fresh graduates with relevant technical knowledge and a strong interest in electronic trading systems are welcome to apply