Estate Manager (Residential)

Job Responsibilities

• Oversee daily residential estate operations and facilities management.

• Manage IPL (Iuran Pengelolaan Lingkungan) calculation, budgeting, billing, and collection.

• Oversee infrastructure, landscaping, environmental maintenance, repairs, renovations, and preventive maintenance.

• Prepare and manage annual operational and maintenance budgets.

• Supervise maintenance teams, security personnel, contractors, and vendors.

• Ensure estate security, safety, confidentiality, and regulatory compliance.

• Coordinate household services, guest arrangements, and special events.

• Manage resident relations, after-sales services, complaints, escalations, and dispute resolution.

• Coordinate with residents and internal and external stakeholders to maintain service quality.

• Monitor resident feedback and implement service improvements to enhance satisfaction and retention.

Requirements

• Minimum 5 years of experience in residential estate or property management, with proven experience managing a residential housing estate.

• Minimum Bachelor’s degree in a relevant field, with strong experience in Estate management.

• Strong understanding of IPL calculation, budgeting, billing, and collection.

• Experience in facilities management, maintenance, and contractor supervision.

• Strong leadership, operational management, and problem-solving skills.

• Excellent communication, interpersonal, and relationship management skills.

• Strong customer service, negotiation, complaint handling, and conflict resolution skills.