Documentation Supervisor

About the role

Service Delivery Supervisor (Documentation Supervisor) is instrumental in ensuring that Service Delivery tasks (Documentation Export & Import, Manifest) are completed efficiently to meet customer requirements and adhere strictly to Group processes and local legal requirements.

Key responsibilities

• Deliver excellent incident (case) management as per Service Level commitment

• Managing the team day to day to meet KPIs

• Conduct regular Reviews with internals departments (GBS, Sales, Lines, Operations, Finance) to deliver any improvement or address any risk

• Engage with internal departments (GBS, Sales, Lines, Operations, Finance) for better resolution time & process

• Effective management and escalation of unresolved customer technical problems

• Motivate and develop your team to provide the best service

• Reporting daily, weekly, monthly

About you

• Strong knowledge in Shipping Industry (minimum 5 years of experience)

• 5+ years in a Service Delivery team

• Management Skills

• Commitment in delivering the Unbeatable Customer Experience

• Must be able to prioritize work effectively and manage time efficiently

• Great communication skills

• Analytical & Reporting aptitude (Data, Qliksense)