Customer Success Support

Tanggung jawab

• Monitor chat channels and initiate chat conversations with (potential) customers to offer assistance, answer questions, and provide product or service information.
• Collaborate with other teams such as sales, marketing, and customer success to identify opportunities for proactive engagement with customers through chat.
• Gather feedback from customers and improve the user experience.

Persyaratan

• Attention to detail and comfortable with targets.
• Excellent communication skills, written and verbal.
• Creative thinking and problem-solving skills.
• Ability to work independently & in team.