Customer Service Tier 2 (Yogyakarta)

Job Descriptions :

- Responding promptly to customer inquiries, especially handling case / hard complaints

- Communicating with customer

- Acknowledging and resolving customer complaints

- Ensure customer satisfaction levels are always on target

Requirements :

- Minimum Bachelor Degree (S1) from any major

- Familiar with Customer Service KPI

- Excellent communication skills in both written and spoken

- Familiar with call center software and analytics tools

- Fluent in English and Zendesk System is plus point

- Problem solving and team player

- Willing to work in shifting time and public holiday