Customer Service Sales (B2C)

About us

PT. Hafez Prajna Indonesia is a market leader in the vehicle care industry with the HAFEZ brand. HAFEZ not only sells products, but builds a culture for motorcycle users to make the ritual of caring for motorcycles a daily habit to be proud of. As Customer Service Sales (B2C) , you will be the frontline in interacting with our retail customers and ensuring closing of every incoming chat.

Key responsibilities :

• Respond to all incoming messages from retail customers quickly, friendly and professionally

• Manage large daily chat volume responsively to achieve daily and monthly closing targets

• Manage and serve communication with individual customers (end users) directly

• Convert chat interactions into sales (closing) and actively conduct follow-up to encourage repeat orders

• Perform data input and record purchase transaction reports carefully and neatly

• Work independently and in teams to achieve daily and monthly sales targets that have been set

• Record, evaluate, and report daily transactions and sales revenue developments periodically

Requirement :

• Minimum 1 year experience as sales CS (preferably experienced in FMCG or Automotive industry)

• Target oriented and have high motivation to achieve revenue targets

• Accustomed to fast, friendly, and professional chat

• Experienced handling retail/individual customers (B2C)

• Communicative, detail-oriented, neat, solution-focused towards complaints and target oriented

• Master Ms. Office and WhatsApp Business

Benefits

• Unlimited Incentive / Bonus

• Handphone

• BPJS Health and Employment

• THR

• Leave