Customer Service (Contact Centre)

Job Description:

• Resolve customers complaints via telephone, email, letter, or social media

• Educate customers about products and services

• Responsible for all administrative work of the assigned division

• Coordinate with external parties (customers)

• Record and document daily, weekly, and monthly reports

• Monitor internet network quality system
  

Qualifications:

·       Min. Bachelor in Any Major

·       Fresh graduates are welcome

·       Able to communicate in English, verbal and written

·       Excellent communication and presentation skills

·       Proficient in using Microsoft Office and Google Suites, especially Excel

·       Thorough, friendly, and able to coordinate well with various parties

·       Willing to work shifts

Benefits:

·       Salary, allowance, incentive, THR

·       BPJS Employment & Health

·       Meals 2x/day

·       Computer/laptop

·       Uniforms and laundry

·       Saving and loan (koperasi)

·       Free membership GYM, Badminton, futsal, gathering, etc