Customer Service

PT. Industrial Chemitomo Nusantara is engaged in the field of industrial products distribution, providing industrial chemicals, metal surface treatment chemicals, industrial packaging, and related solutions to support manufacturing industries.

We are currently looking for a Customer Service to join our team.

You will be responsible for managing customer communication, supporting order processes, coordinating with internal departments, and ensuring excellent service delivery to customers. This role requires strong communication skills, administrative accuracy, and the ability to work collaboratively with various teams.

Job Responsibilities:

• Handle customer inquiries, requests, and complaints professionally.

• Maintain effective communication with customers regarding orders, delivery status, and product information.

• Coordinate with Sales, Warehouse, Logistics, and other related departments to ensure smooth customer service operations.

• Process and monitor customer orders, documentation, and administrative activities.

• Maintain accurate customer records and prepare service reports.

• Support customer follow-up activities and ensure customer satisfaction.

• Assist in preparing reports related to customer activities and service performance.

• Support implementation of company procedures and quality management systems.

• Ensure proper documentation and filing of customer-related data.

Requirements:

• Minimum Bachelor’s Degree (S-1) from any major.

• Minimum 1–3 years of experience in Customer Service, Sales Administration, Sales Support, or related fields is preferred, but fresh graduates are welcome to apply.

• Have knowledge of chemical pre-treatment processes and experience in manufacturing or industrial companies are preferred.

• Familiar with ERP systems especially MASERP, for operational and administrative processes is preferred.

• Good communication and interpersonal skills in Bahasa Indonesia and English.

• Able to work independently as well as in a team.

• Strong administrative skills and attention to detail.

• Familiar with Microsoft Office (Excel & PowerPoint).

• Understanding of quality management systems (ISO 9001) is an advantage.