Customer Service

About the role

This is a Customer Service role focused on handling customer inquiries, complaints, and requests through multiple communication channels while maintaining service quality in accordance with company procedures.

Key responsibilities

• Handle customer inquiries and complaints via telephone, email, live chat, and social media.

• Provide accurate information regarding company products, services, and transactions.

• Follow up on customer issues and provide appropriate solutions in accordance with company procedures.

• Maintain customer interaction records and coordinate with relevant teams to resolve customer issues.

• Ensure service quality and achieve established performance targets.

About you

• Minimum education: SMA/SMK or equivalent.

• Minimum 1 year of experience in the fintech industry.

• Experienced in handling customers through multiple communication channels.

• Strong communication and problem-solving skills.

• Able to operate Microsoft Office and customer service support systems.

• Willing to work on a shifting system.

• AFPI certification is an advantage.