Customer Service

Job Description

• Answer questions and provide information about programs, schedules, pricing, and class-related matters.

• Assist with the student registration process, including registration and payment.

• Coordinate with the BOC team to arrange trial class schedules.

• Follow up with students who are inactive or rarely attend classes.

• Handle questions, concerns, and complaints from parents and students in a fast, friendly, and solution-oriented manner.

• Inform parents and students about promotions, new programs, and events such as trial classes and workshops.

• Maintain good relationships with parents and students to ensure customer satisfaction.

• Manage and update student data, including registration, schedule changes, and attendance.

• Serve as the main point of contact for parents and students through WhatsApp and phone.

• Update and maintain the student database using CRM and Google Sheets.

Qualifications

• Minimum high school/vocational school graduate; Diploma or Bachelor's degree is preferred.

• Previous experience in Customer Service or Administration; experience in the education field is preferred.

• Good communication skills, friendly, patient, and service-oriented.

• Detail-oriented, organized, and able to handle administrative tasks properly.

• Able to multitask and work both independently and as part of a team.

• Previous experience working at a course center, school, or educational institution is a plus.

• Familiar with digital tools such as WhatsApp Business, Google Workspace, Google Sheets, and CRM.

• Good problem-solving skills and able to handle customer needs and complaints professionally.

• Basic knowledge or interest in coding, technology, or edutech is a plus.

Work Location: Head Office - PIK 2