Customer Service

Responsibilities: 

• Handle general inquiries from customer

• Respond to inbound phone and email from customers

• Make outbound calls to customers to follow up on transactions

• Liaise with internal units to ensure that transactions are settled promptly and accurately

• Identify and fulfill customers’ need appropriately

• Provide support to processing team

• Effectively answer customers’ transaction enquiries as well as take ownership to resolve customer issues

• Record all customer interaction in our Customer Relationship Management System.

Requirements:

• Minimum Diploma in any field

• Minimum 1 year experience in the same position

• Have strong verbal and written communication skills in English

• Pleasant voice tone and pitch

• Customer Services / Call Center experience is an advantage

• Candidate who can start Immediately advantage

• Applicants must be willing to work in Shifting

• Willing to work over time to finish deadlines

• Able to work in a team & under pressure