Customer Relationship Management – Jakarta

Key responsibilities

• Manage and maintain relationships with existing customers

• Act as the key contact between customers and Brink's

• Handle customer concerns and coordinate issue resolution

• Conduct customer visits and business reviews

• Identify upselling, cross-selling and renewal opportunities

• Maintain customer satisfaction and retention

About you

• Minimum D3/S1

• 2–3 years experience in CRM, Account Management, Relationship Management, Customer Success or B2B Sales

• Preferred experience in Fintech, Payment Gateway, PJP/PJPUR, Banking or Financial Services

• Strong interpersonal, communication and negotiation skills

• Customer-oriented with strong commercial awareness

• Able to manage multiple customers and priorities