Customer Experience Officer

• Support service quality and customer experience initiatives across branches.

• Monitor and evaluate service implementation and identify areas for improvement.

• Collect, process, and analyze service performance data.

• Prepare reports and insights related to service performance.

• Coordinate with branches and regional teams on service programs and activities.

• Manage departmental documentation and administrative processes.

• Develop communication materials to support the company's service culture.

Kualifikasi

• Bachelor’s degree in Business Administration, Statistics, Mathematics, or other relevant fields
• Have 1-2 years experience in customer experience, service quality, or customer satisfaction area.
• Strong administrative and documentation skills, with high attention to detail.
• Strong data processing and analytical skill, with the ability to organize, analyze, and interpret service performance data.
• Proficient in Microsoft Excel & Google Spreadsheet, including data processing, reporting, and basic data analysis.