CRM Staff

Job Description:

• Handle customer inquiries from digital channels, provide initial product information, qualify leads, and ensure timely handover to Sales.

• Maintain accurate and up-to-date customer/lead data, including lead source, project details, Sales PIC, and lead status.

• Monitor lead progress, coordinate with Sales for updates, and follow up on leads that require further action.

• Prepare regular CRM reports and provide insights on lead quality, customer needs, lost reasons, and opportunities for process improvement.

• Handle CRM-related administrative tasks, documentation, and other operational activities to support the Digital & CRM team.

Job Requirements:

• Bachelor’s degree in Marketing, Business Administration, Communication, or related field.

• 1–2 years of experience in Customer Service, CRM, Sales Administration, Digital Customer Service, or related roles.

• Excellent communication and interpersonal skills with a customer-oriented mindset.

• Comfortable handling inquiries through WhatsApp, social media, email, and other digital channels.

• Familiar with CRM systems, lead management, and sales coordination.

• Strong attention to detail with good data management and reporting skills.

• Proficient in Microsoft Excel.

• Proactive, organized, responsive, and able to manage multiple tasks effectively.

• Experience in the building materials or related industry is a plus.