CRM Specialist

Jobdesk

• Design and implement CRM/Loyalty Programs aimed at increasing customer transactions and engagement.

• Monitor and evaluate program performance based on targets, transaction results, and customer responses.

• Monitor and control program reward inventory, ensuring sufficient availability based on redemption needs across stores.

• Process, analyze, and visualize program performance data to generate insights that support business decision-making.

• Establish and develop partnerships with merchant partners to expand benefits and enhance value for members.

• Prepare program performance reports and provide recommendations for improvement based on data analysis and customer behavior.

Requirements

• Bachelor’s degree in Marketing, Management, Business, Communication, or other relevant fields.

• Minimum 2 years of experience in CRM, Loyalty Program, Customer Engagement, Marketing, or a related role.

• Advanced proficiency in Microsoft Excel, particularly Power Query and Power Pivot, for data processing and analysis.

• Basic knowledge of SQL for data retrieval, filtering, and processing is a plus.

• Strong skills in data analysis and visualization, with the ability to translate data into actionable insights and recommendations.

• Strong communication and negotiation skills, particularly in establishing and maintaining relationships with merchant partners.

Placement

• Head Office SCBD Jakarta Selatan