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CRM Executive

AramexJakarta
Gaji
Gaji tidak dicantumkan
Jenis pekerjaan
Penuh waktu
Diposting
Sumber
Jobstreet Indonesia (SEEK API + GraphQL)
  • kantor
Lamar di Jobstreet Indonesia (SEEK API + GraphQL) ↗

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Deskripsi pekerjaan

  • Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
  • Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction.
  • Develop and implement customer retention strategies to enhance loyalty and reduce churn rates.
  • Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives.
  • Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
  • Monitor customer interactions and feedback to improve service delivery and address potential issues proactively.
  • Generate reports and dashboards to track CRM performance metrics, customer trends, and campaign effectiveness.
  • Train and support staff in using the CRM system effectively to enhance customer interactions.
  • Assist in developing and updating CRM processes and best practices to improve overall customer relationship management.
  • Maintain a thorough understanding of Aramex’s services and offerings to provide accurate information to customers.
  • Respond to customer inquiries and issues related to their accounts, ensuring prompt resolution and follow-up.
  • Participate in cross-functional meetings to share insights and collaborate on customer experience improvement initiatives.
Lamar ↗

Referensi: 299831 · Berlaku sampai 21 November 2026

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