Commissary Head (Minimarket Operation & Merchandising Head)

About the role

This role involves end-to-end procurement and U.S. importation, overseeing the complete importation process of various products directly from U.S. suppliers, handling international logistics, freight forwarders, customs clearance, and ensuring compliance with Indonesian import regulations. You will curate, analyze, and manage a diverse range of products tailored for the minimarket market, monitor daily store operations across dual retail locations, and manage inventory and distribution efficiently.

Key responsibilities

• Identify, source, and manage the complete importation process of products directly from U.S. suppliers, handling international logistics, freight forwarders, customs clearance, and ensuring compliance with Indonesian import regulations

• Curate, analyze, and manage a diverse range of products (alcoholic beverages, grocery, household goods, snacks, lifestyle products, etc.) tailored for the minimarket market

• Monitor daily store operations, ensuring optimum stock availability on shelves, managing inventory turnover, and minimizing shrinkage

• Oversee daily retail operations for both the main Warehouse-Store Hub and the branch retail store, ensuring excellent customer service and standardized store displays

• Manage central warehouse stock efficiently and plan and execute distribution of goods from the Warehouse Hub to the branch store

• Manage, schedule, supervise, and evaluate retail staff to ensure effective staffing and daily operational performance

• Provide product information and handle customer inquiries, complaints, and special orders professionally

• Coordinate merchandise purchasing plans with the General Manager and manage supplier and vendor relationships, including price comparison and product sourcing

• Monitor inventory levels, stock movement, inventory discrepancies, and stock counts to maintain accurate inventory records and minimize shrinkage

• Maximize store sales through effective merchandising and promotional activities and coordinate with the Marketing Department for events and sales initiatives

About you

• Minimum Bachelor's Degree (S1) in Business, Management, Logistics, Supply Chain, or a related field

• 3–5 years of working experience in the Retail industry (Minimarket, Supermarket, or General Merchandise stores)

• Proven track record in handling direct importations, specifically from the United States, with a solid understanding of international shipping and Indonesian customs regulations

• Strong knowledge of daily retail and minimarket operations and inventory management

• Excellent negotiation skills and a strong commercial mindset

• Fluency in English (both written and spoken) to maintain intensive communication with U.S. suppliers across different time zones

• Computer literate, with good proficiency in Microsoft Office (Word, Excel, and PowerPoint)

• Good knowledge and experience in FMCG (Fast-Moving Consumer Goods), including product management, pricing, stock movement, and product availability

• Strong leadership and team management skills, including the ability to supervise, motivate, and evaluate employee performance

• Strong analytical and problem-solving skills, with excellent attention to detail and accuracy