Commercial & Operating Senior Manager

Bali Event Group is seeking a highly driven Commercial & Operating Manager to lead both commercial growth and operational excellence across our fast-growing experiential businesses spanning events, activations, rentals, creative production, and hospitality-driven experiences throughout Bali.

This is a hands-on leadership role for someone who can simultaneously drive revenue growth, improve operational performance, build scalable systems, and ensure seamless execution across multiple business units.

We are looking for a commercially minded operator with strong business acumen, leadership capability, and a passion for building high-performing teams. Experience in the events industry is a plus, but we also welcome candidates from hospitality, lifestyle, F&B, tourism, entertainment, or other service-based industries.

Key Responsibilities

• Drive sustainable revenue growth by identifying new business opportunities, improving sales performance, and maximizing profitability.

• Develop and execute commercial strategies to achieve monthly, quarterly, and annual revenue targets.

• Partner closely with the Sales and Marketing teams to improve lead generation, conversion rates, client retention, and overall sales performance.

• Monitor sales pipeline, forecasting, CRM performance, and commercial KPIs to ensure targets are achieved.

• Analyze business performance, profitability, pricing, and market trends to identify growth opportunities.

• Lead daily operational management across multiple divisions and department heads.

• Implement operational structures, workflows, SOPs, and reporting systems that improve efficiency and scalability.

• Conduct disciplined daily and weekly operational meetings with clear accountability and follow-through.

• Strengthen cross-functional collaboration between Sales, Marketing, Operations, Finance, and Project teams.

• Monitor qualitative and quantitative KPIs across departments and implement continuous improvement initiatives.

• Identify operational bottlenecks and implement effective solutions to improve productivity and customer experience.

• Coach, mentor, and develop department leaders while fostering a high-performance and accountability-driven culture.

• Ensure operational excellence while maintaining exceptional client satisfaction and service quality.

Requirenments

• Minimum 5–8 years of leadership experience in commercial, operations, general management, or business management roles in Hospitality or Event Industry

• Proven track record of consistently driving revenue growth and achieving commercial targets.

• Strong understanding of sales strategy, business development, pricing, CRM management, and commercial analytics.

• Demonstrated ability to improve organizational performance using KPIs, reporting systems, and data-driven decision making.

• Experience managing cross-functional teams and multiple business units.

• Strong financial and commercial acumen with the ability to interpret P&L, margins, and profitability metrics.

• Experience developing SOPs, operational systems, and scalable business processes.

• Excellent leadership, coaching, communication, and stakeholder management skills.

• Entrepreneurial mindset with strong ownership and problem-solving abilities.

• High energy, resilient, results-oriented, and comfortable working in a fast-paced environment.

• Willing to work onsite in Bali.

• Hospitality, events, tourism, or service-industry experience is highly preferred.

• Experience in the events industry is an advantage but not required.