Commercial Agency Supervisor Denpasar

Key Responsibilities

1. Sales and Revenue Generation

   • Support the implementation of sales strategies to help the team meet or exceed revenue targets for commercial lines. 

   • Monitor individual and team sales performance, flag underperformance, and take corrective action in coordination with the Agency Manager. 

2. Customer Relationship Management 

   • Build and maintain strong relationships with commercial clients to support satisfaction and retention. 

   • Handle escalated customer issues within the team and ensure timely, effective resolution. 

3. Agency Operations 

   • Support day-to-day agency operations, ensuring the team's compliance with company policies, procedures, and industry regulations. 

   • Assist with administrative tasks such as reporting, scheduling, and resource coordination for the team. 

4. Training and Development 

   • Coordinate and deliver ongoing training to strengthen agents' product knowledge and sales techniques. 

   • Keep the team updated on relevant industry trends and regulatory changes. 

5. Performance Metrics 

   • Track key performance indicators (KPIs) for agents under supervision. 

   • Prepare and submit regular performance reports to the Agency Manager. 

6. Compliance and Risk Management 

   • Ensure the team adheres to regulatory requirements and internal policies to minimize risk. 

   • Enforce proper documentation and record-keeping practices among agents. 

7. Market Analysis 

   • Gather market and competitor information within the Denpasar/Bali region to identify local opportunities and threats. 

   • Share observations and recommendations with the Agency Manager for strategic input. 

Qualifications 

• Bachelor's degree in business, Sales, or a related field (or equivalent relevant experience). 

• Minimum 1 year of work experience in general insurance or a field related to general insurance. 

• Proven experience in commercial insurance sales; agency or team supervisory experience preferred. 

• Solid leadership and team coordination skills. 

• Strong communication, interpersonal, and negotiation skills. 

• Good working knowledge of insurance products, regulations, and industry trends. 

• Comfortable using insurance operations software and technology tools. 

• Ability to work under pressure and make sound, timely decisions. 

• Based in or willing to work in Denpasar, Bali. 

• Professional certification in General Insurance (e.g., AAAIK, AAIK, or Certified Insurance Counselor) is a plus.