Club Manager

Club Manager – Tamora Padel Club
Employment type: Full-time

The Club Manager will assist in overseeing all day-to-day operations of Tamora Padel Academy — ensuring smooth facility management, excellent customer service, efficient staff performance, and achievement of business goals.

The Club Manager is responsible for assisting daily operations and performance of a Padel Club and Academy, ensuring smooth operations, excellent customer experience, financial health, and brand consistency

REQUIREMENTS

• Bachelor’s Degree in Business, Hospitality, Sports Management, or related field.

• Minimum 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations.

• Experience in a sports club or lifestyle hospitality environment preferred.

• Knowledge of padel, tennis, or racket sports is a strong advantage.

• Strong leadership and communication skills — able to manage diverse teams.

• Excellent organizational, multitasking, and problem-solving abilities.

• Customer-centric mindset with a high standard for guest satisfaction.

• Financial literacy: budgeting, cost control, and reporting skills.

• Tech-savvy: experience with POS, booking systems, and digital tools.

• Fluent in English and Bahasa Indonesia.

JOB DESCRIPTION

Sales, Marketing & Events

• Drive membership sales and court utilization.

• Support marketing campaigns, tournaments, and sponsorship activations.

• Track KPIs for membership growth, coaching sessions, and event participation.

Financial & Administrative Oversight

• Manage daily sales, POS reports.

• Monitor booking and membership revenue targets.

• Prepare weekly and monthly operational reports.

Team Management

• Recruit, train, and manage operational teams.

• Supervise coaches’ schedules and lesson bookings.

• Maintain high morale, professionalism, and performance.

• Conduct staff meetings and evaluations.

Operations & Facility Management

• Assist daily club operations and ensure courts, booking systems, and facilities function optimally.

• Maintain cleanliness, safety, and upkeep of all areas.

• Coordinate maintenance, repairs, and inventory.

• Enforce TPC’s Standard Operating Procedures (SOPs).

Customer Experience

• Deliver premium guest experiences aligned with brand values.

• Supervise front desk and customer service teams.

• Handle guest feedback and manage VIP relations.

• Support local events and community activities.

Reporting & Coordination

• Submit weekly operational reports to Regional Manager.

• Participate in monthly reviews and planning sessions.

• Implement new HQ initiatives, software, or SOP rollouts.