Cloud System Engineer

What You'll Do

• Be the go-to person for our customers with standby and on-call support

• Help customers tackle their technical challenges, and recommend solutions along the way

• Resolve trouble tickets escalated to L2, and keep them within the agreed SLA

• Level up our L1 teammates by mentoring them on technical knowledge and skills

• Write and document a Method of Procedure (MOP) before any change goes live

What You Bring

• D3 or S1 in Information Technology

• 1-2 years of experience in the IT industry

• Solid troubleshooting skills in production environments

• Proficiency in AWS, Linux, and Kubernetes (kubectl CLI)

• Good grasp of processes, standards, and compliance requirements

• Excellent communication and collaboration skills

• Hands-on experience with AWS EKS, networking, compute, storage, and database services

• Willing to work on a shifting work arrangement