Claim Operations (Motor)

Job Description:

• Manage and monitor daily motor claims processes to ensure compliance with company procedures, Service Level Agreements (SLAs), and internal policies.
• Review claim documents, analyze the causes of losses, and provide recommendations for claim resolution and process improvements.
• Support the Assistant Manager in coordinating the Claims team, providing technical guidance, and ensuring high-quality work performance among claims staff.
• Communicate and coordinate with repair workshops, vendors, and related parties to ensure repair and claim settlement processes are carried out efficiently.
• Validate repair costs and negotiate with repair workshops to maintain an appropriate balance between repair quality and cost efficiency.
• Assist in preparing weekly and monthly reports regarding claim status, turnaround time (TAT), and operational performance.

Requirements:

• Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields.
• Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
• Minimum 3 years of experience in motor claims, with at least 1 year of experience as a Senior Officer or Team Leader.
• Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation.
• Ability to work in a target-driven environment with strong analytical and coordination skills.
• Excellent communication and negotiation skills, with the ability to interact professionally with repair workshops, vendors, and third parties.