City Lead, SPX Express (Kota Jakarta Barat)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible for health, safety, and environment (HSE) implementation and ensure people safety within assigned city(s)
• Lead and manage day to day overall operations including First Mile, Sortation Center, Middle Mile & Last Mile within the assigned province(s)
• Responsible for cost per parcel (CPP) within the assigned city(s)
• Ensure the Operations team follow the company’s Standard Operating Procedures (SOP) & Work Instructions (WI)
• Responsible to achieve target that aligned with company goals and objectives
• Responsible to coach & develop team members based on company standard Learning & Development guidelines

Requirements:

• Bachelor’s degree from any major
• 5 years of experience in an express or logistics company, with experience overseeing multiple areas or regions
• Strong understanding of end-to-end transport operations (First Mile, Middle Mile, Sortation Center, and Last Mile), along with project and team management experience
• Solid analytical and problem-solving skills (familiarity in Kaizen and Lean practices would be an advantage)
• Strong communication skills with the ability to collaborate effectively across teams
• Hands-on leadership style, leading by example and actively supporting operational solutions on the ground
• Familiar with Transport or Freight Management Systems (TMS/FMS) is an advantage
• Willing to be placed in Kota Jakarta Barat and travel to other cities or regions as needed