Chinese Translator

PRIMARY RESPONSIBILITIES

• Provide the highest quality business translation to internal & external customers, in a timely manner, in order to maintain customer satisfaction.

• Maintain business translation communication approach towards key customers including business process monitoring.

• Manage day-to-day needs of customers in a timely, complete and proper manner as per client needs and SGS procedure.

• Maintain a high awareness of SGS services in the market through regular client and prospect interaction

SPECIFIC RESPONSIBILITIES

• Receiving China customer business request, translate it into English and or Bahasa if required.

• Prepare documents to customers, such as service agreements within set deadlines and ensure that it have followed the correct information.

• Monitor translated documents execution and completion as per service promised date

• Follow-up, monitor and report on all pending activities to the customer

• Point of contact for customers with queries about Project order or Project completion

• Build and foster collaboration with internal teams involved in service delivery

• Proactively keep in touch with client, maintaining and expanding business opportunities with existing clients

• Listen to and anticipate the client’s needs and feedback to offer the most suitable solution

• Identity, act upon and follow-up client reported issues and inform the related team as appropriate

• To perform job-related responsibilities and tasks other than those specifically presented in this description as per business need.

PROFILE

• Must possess at least a Diploma Degree, any field

• Minimum 2 years in relevant experiences

• Fluent in Bahasa Indonesia and Chinese (verbal, written and comprehension)

• Intermediate computer skill (Ms. Word and Ms. Excel)

• Excellent communication skills

REQUIRED SKILLS

• Good communication, negotiation and interpersonal skills

• Teamwork player towards a common goal

• Good organizational and time management skills

• An ability to work adhere into deadlines

• An ability to work independently and as a team

• Must be able to work accurately with great attention to detail