Captain Waiter/ss

Responsible to Restaurant Manager/Floor Manager.

Responsible for Waiter/Waitress & Runner

Lead the service and act as a role model to the team.

Ensure a flawless service to the highest standards 

Being courteous, professional and efficient service

Be knowledgeable of all services and products.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisor/manager

Understand and strictly adhere to the rules & regulations established in the restaurant’s policy manual and the restaurant’s policy on fire, hygiene, health & safety.

Maintain a good rapport and work relation with other staffs

Undertake reasonable tasks and secondary duties as assigned by the Department Head.

Respond to any changes in the department as suggested by management.

Assist in carrying out scheduled inventories of products and operating equipment.

Perform any other assigned reasonable duties and responsibilities as assigned.

Projecting at all times a positive and motivated attitude and exercise self-control.