Business Development Manager

BUSINESS DEVELOPMENT MANAGER – BATAM

Designation: Business Development Manager - Batam

Direct Report: Local Support Staff, Batam Office (to be scaled as the business grows)

Reporting to: President Director

ROLE DESCRIPTION

The Business Development Manager - Batam is responsible for driving business growth within the Batam region, covering the Free Trade Zone, Batamindo and surrounding industrial estates. The role covers general customer development across the company's full product portfolio, focused development of key target markets (Data Center, Wire Harness, and Shipyard), identification and development of distribution and industry-specific partners, and the establishment of a retail presence through selected local partners.

In addition to business development, this role carries general management responsibility for operations in Batam, ensuring the office runs effectively, compliantly, and in line with company policies and commercial objectives.

KEY RESPONSIBILITIES

1. GENERAL CUSTOMER DEVELOPMENT

• Identify, develop, and grow customers across all industries in the Batam region whose requirements match the company's cable and Harness product portfolio.

• Map the Batam industrial landscape (FTZ tenants, industrial estates, manufacturing plants) to build a structured target account list and pipeline.

• Conduct regular customer visits, technical discussions, and proposal/quotation follow-up to convert prospects into active customers.

• Build long-term customer relationships to support repeat business, account retention, and share-of-wallet growth.

2. TARGET MARKET DEVELOPMENT (DATA CENTER, HARNESS, SHIPYARD)

• Develop a focused go-to-market approach for the Data Center segment, engaging developers, EPC contractors, and system integrators active in Batam.

• Develop the Wire Harness segment by engaging harness manufacturers and electronics/component producers in Batam's industrial estates for cable and wire supply.

• Develop the Shipyard segment by engaging shipyards, offshore fabricators, and marine contractors, positioning the company's marine and offshore cable range.

• Monitor market trends, competitor activity, and project pipelines within each target segment to identify new business opportunities early.

3. PARTNER & CHANNEL DEVELOPMENT

• Identify, evaluate, and onboard partners capable of supporting the company's growth ambitions in Batam.

• Develop industry- or segment-specific partners where a partner-led model is more effective than direct sales coverage.

• Negotiate partnership terms, agreements, and commercial arrangements in line with company guidelines and approval processes.

• Support partner onboarding, product training, and performance monitoring to ensure partners represent the company effectively in the market.

4. RETAIL BUSINESS DEVELOPMENT

• Identify and select suitable retail partners to establish a retail presence for company products in the Batam market.

• Develop the retail business model, including product range, pricing framework, stocking arrangements, and go-to-market approach for selected retail partners.

• Support retail partners with training, marketing materials, and after-sales support to build a sustainable retail channel.

• Monitor retail sell-through performance and adjust the retail approach based on market response.

5. GENERAL MANAGEMENT OF OPERATIONS IN BATAM

• Oversee day-to-day operations of the Batam office, ensuring smooth administrative, logistics, and customer service functions.

• Ensure compliance with local regulatory, customs, and Free Trade Zone requirements relevant to Batam operations.

• Manage the local operating budget, expenses, and resources responsibly and within approved limits.

• Recruit, guide, and develop local support staff as the Batam operation scales.

• Act as the primary point of accountability for the company's presence, reputation, and performance in the Batam market.

6. SALES PLANNING, CRM & REPORTING

• Develop and execute an annual business development plan and sales targets for the Batam region, aligned with overall company objectives.

• Maintain accurate and up-to-date records of customers, opportunities, and partner activity in the company CRM system (SAP/C4C).

• Prepare regular reports on sales performance, pipeline status, partner development, and market intelligence for management review.

• Recommend corrective actions and new initiatives based on performance data and market feedback.

7. CROSS-FUNCTIONAL COLLABORATION

• Coordinate with Sales, Marketing, Technical Support, Supply Chain, and Finance teams at head office to ensure smooth order execution and customer support for Batam accounts.

• Align with the Marketing & Indoor Sales team on lead handling, campaign support, and customer transition where Batam accounts intersect with other channels.

• Escalate and coordinate on pricing, technical, and logistics matters requiring head office input.

HOW TO APPLY

Interested candidates are invited to submit updated resume in Word format, together with current salary and expected salary, to office@peoplesolutions.jobs.

Please ensure that the resume is provided in Word (.doc/.docx) format for consideration.