BUILDING SUPERVISOR (Hospitality & Tenant Relations)

Roles & Responsibilities:

1.      Tenant Interaction & Support

• Act as the first line of contact for tenants to handle complaints, inquiries, and requests.

• Provide prompt and courteous responses to tenant issues.

• Follow up with relevant departments to ensure timely resolution and communicate updates to tenants.

2.      Service Coordination

• Coordinate with technical services, housekeeping, security, hse, and other support teams to respond to tenant requests.

• Monitor service timelines and escalate delays or unresolved issues.

• Maintain service quality in line with building management standards.

3.      Communication

• Distribute building notices, announcements, and circulars to tenants.

• Assist in organizing and delivering tenant communication campaigns, such as surveys or newsletters.

• Maintain open and effective communication channels with tenant representatives.

4.      Documentation & Reporting

• Log and track all tenant complaints and requests using internal systems.

• Prepare routine service reports and feedback summaries for management review.

• Maintain up-to-date tenant contact lists and records of interactions.

5.      Tenant Engagement Activities

• Support planning and execution of tenant events, appreciation programs, and engagement initiatives.

• Promote tenant participation and build positive tenant relations through regular interaction.

6.      Support Lease Administration

• Assist leasing and fit-out teams in coordinating tenant move-in/move-out activities.

• Ensure tenant fit-out works comply with building procedures and safety requirements.

• Provide guidance to new tenants during their transition period.

Requirements:

• Bachelor's/Diploma degree in hospitality or related discipline

• Minimum 3 years of working experience in the hotel industry (Room Division)

• Good command of written and spoken English

• Computer literacy is a must

• Excellent commercial awareness and customer focus

• Strong initiative, planning, leadership and self-motivation

• Excellent interpersonal and communication skills

Should your qualifications and experience meet the above requirements, please send your application complete with a CV before October 30th, 2026. Only shortlisted candidates will be notified.