BD Project - Ops, ShopeePay

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Scope - Ops Related Project

Ops Project

• Create operational flows and SOPs
• Provide merchant lists for relevant issues/teams
• Manage BAU operations as part of project pilot
• Coordinate discussions, requirements, dependencies, timelines, and operational readiness across stakeholders
• Create launch decks and supporting materials for internal alignment and rollout preparation
• Work closely with BPM, MKT, FinOps and related stakeholders (e.g., BI, Legal, Compliance, Tax, Finance, BD) to enhance/improve features and operational flows until release, including related administrative processes
• Ensure training sessions are conducted for CS, 2B MKT, and BD teams prior to rollout
• Escalate and follow up on issues when necessary

Merchant Education and Experience

• Handle escalation requests for campaign/non campaign related comms (e.g., feature, program, payout schedules, surcharge updates, maintenance announcements, etc.).
• Escalate comms for BAU information and SoF related matters (e.g., SPL, STL, CB, CC/DC, UMI, add pay).
• Update and track comms schedule
• Request channel performance reports and consolidate the results
• Distribute information internally as well as to merchants/partners (via email, Partner app)
• Create / update / request article in help center, CS and/or BD BP, eKB
• Coordinate training session before product release
• Work closely with BPM team to troubleshoot and resolve bugs or technical issues (e.g., RN link issues)

• Bachelor's degree from top tier university.
• Ability to work independently in a fast paced environment with high ownership
• Strong attention to detail
• High level of accuracy and data integrity
• Good organizational and documentation skills
• Strong Excel and spreadsheet management skills
• Manage multiple projects simultaneously
• Disciplined in updating and monitoring records regularly
• Strong communication skills in English, with the ability to coordinate cross functionally, conduct presentations, and manage stakeholder discussions