Assistant Retail Manager (Manager Area)

Key Responsibilities

• Monitor and ensure that all assigned stores achieve or exceed sales targets, operational standards, and company KPIs.

• Support management in planning, executing, monitoring, and evaluating retail strategies, including ensuring the effective implementation of promotional campaigns, merchandising, and visual display standards.

• Coach, mentor, and develop Store Leaders to strengthen leadership capabilities, improve team performance, and enhance operational excellence. Participate in recruitment, onboarding, training, performance management, and employee development initiatives.

• Conduct regular competitor analysis by monitoring products, pricing, promotions, and market activities to identify business opportunities and market trends.

• Prepare and analyze sales performance and customer relationship reports by evaluating sales data, identifying customer concerns, and recommending service improvement initiatives.

• Ensure inventory accuracy and product availability across assigned stores through regular stock monitoring and inventory control to meet customer demand.

• Handle customer inquiries, feedback, and complaints professionally while ensuring timely and effective resolution.

• Prepare periodic operational and sales reports, analyze business performance, and develop measurable action plans to improve store productivity and profitability.

• Support the achievement of business objectives by carrying out additional duties and responsibilities as assigned by management.

Requirements

• Bachelor's Degree in Business Administration, Marketing, Management, or a related field.

• Minimum 3–5 years of experience in retail operations, with at least 1–2 years in a supervisory or assistant managerial role.

• Strong understanding of retail operations, sales management, merchandising, inventory control, and customer service.

• Proven ability to lead, coach, and develop store teams to achieve business objectives.

• Strong analytical and problem-solving skills with the ability to interpret sales and operational data.

• Excellent leadership, communication, and interpersonal skills.

• Results-oriented with strong planning, organizational, and execution capabilities.

• Proficient in Microsoft Office (especially Excel and PowerPoint); experience with retail POS and ERP systems is an advantage.

• Willing to travel frequently to stores within the assigned area.

• Able to manage multiple priorities, and adapt to a fast-paced retail environment