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AREA MANAGER (METRO)[P_9999.99999.03_0132] [PT OCS Global Services Indonesia]

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Jenis pekerjaan
Penuh waktu
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Sumber
Jobstreet Indonesia (SEEK API + GraphQL)
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Deskripsi pekerjaan

Area Manager – Job Description
  • Manage and oversee daily operational activities across assigned sites/areas to ensure smooth and effective service delivery.
  • Ensure employee performance, service quality, and operational processes comply with company and client standards.
  • Lead, supervise, and develop operational teams across multiple sites.
  • Monitor manpower planning, attendance, productivity, and overall team performance.
  • Maintain good relationships with clients and promptly handle customer complaints or operational issues.
  • Conduct regular site visits and operational reviews to identify issues and improvement opportunities.
  • Monitor operational costs, budget utilization, and overall area profitability.
  • Prepare and review operational reports, performance data, and improvement plans.
  • Coordinate with internal departments to ensure operational, administrative, and customer requirements are properly addressed.
  • Drive continuous improvement initiatives to improve service quality, operational efficiency, and customer satisfaction.
Main Responsibilities
  • Oversee and manage operations across assigned areas/sites.
  • Lead and develop operational teams to achieve service and performance targets.
  • Ensure service quality and employee performance meet company and client standards.
  • Manage client relationships and resolve operational complaints effectively.
  • Monitor manpower, attendance, productivity, and operational performance.
  • Conduct regular site visits and implement improvement actions.
  • Monitor operational costs, budget, and area profitability.
  • Prepare operational reports and performance reviews.
  • Drive continuous improvement to enhance service quality and customer satisfaction.

Referensi: 312737 · Berlaku sampai 22 November 2026

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