Administrative Staff

About the role

PT Polar Edukasi Indonesia (POLAR Shadow Teacher) is looking for an organized, detail-oriented, and proactive Administrative Staff to support daily operations and ensure that administrative processes run smoothly and efficiently. You will work closely with parents/clients, shadow teachers, schools, and internal team members, responsible for keeping administrative processes organized, coordinating day-to-day operational matters, and ensuring that important information, documents, schedules, and payments are properly managed and followed up.

Key responsibilities

• Handle day-to-day administrative activities to support the smooth operation of the company

• Prepare, draft, organize, and maintain accurate and up-to-date administrative and finance-related documents, including letters, contracts, forms, invoices, payment records, and other official records

• Respond to inquiries and messages from parents/clients, team members, schools, and other stakeholders in a timely and professional manner

• Coordinate communication and administrative arrangements between parents/clients, shadow teachers, schools, and internal team members

• Communicate and follow up on schedule changes, cancellations, pending documents, and other operational matters

• Prepare and send invoices to parents/clients, verify billing information and payment details, and monitor payment status

• Perform other administrative and finance-related tasks as assigned by management

About you

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any relevant field

• Previous experience in administration, operations, or a related role is preferred

• Strong organizational and time-management skills

• Detail-oriented and able to maintain accurate records and documentation

• Good written and verbal communication skills

• Able to communicate professionally with parents/clients, schools, team members, and other stakeholders

• Proficient in Microsoft Office and/or Google Workspace

• Able to work independently and manage multiple administrative tasks effectively

• Able to prioritize tasks and work in a fast paced environment