Admin Reservation

About the role

As the Reservation Admin, you'll be the first point of contact for customers: handling bookings, inquiries, and schedules with precision and a smile. This role is perfect for someone who's highly organized, customer-focused, and thrives in a dynamic, fast-paced environment. You'll bring a strong coordinator mindset and leadership attitude to keep things running smoothly day-to-day.

Key responsibilities

• Manage daily reservations and customer inquiries via email, phone, and walk-ins

• Coordinate dive schedules, guide assignments, and boat logistics

• Maintain accurate booking and payment records using our system

• Communicate effectively with dive instructors, boat crew, and management

• Assist in creating booking reports and performance summaries

• Support marketing and creative promotions for dive packages and special offers

• Deliver top-tier customer service with a warm, welcoming attitude

• Resolve issues and handle last-minute changes calmly and efficiently

• Lead by example with a proactive, problem-solving mindset

About you

• Previous experience in a reservation/admin role (hospitality/tourism/diving preferred)

• Excellent written and verbal English

• Comfortable with basic computer systems, emails, spreadsheets, and booking platforms

• Background in scuba diving or water sports a big plus – but not required

• Able to work weekends and holidays when needed

• Team player with a positive, can-do attitude

• Experience or familiarity with numbers and bookkeeping is a plus

• Strong public speaking skills are a plus

Benefits

• A fun, supportive team in a beautiful coastal location

• Opportunities for growth and leadership development

• Discounts on diving and merchandise

• Competitive salary and performance incentives

• A chance to be part of something exciting and meaningful