Admin & Guest Relations

WE’RE HIRING — ADMIN & GUEST RELATIONS (Bali Based)

About the role

You'll be part of the team behind the guest experience, helping create a seamless journey from the first enquiry to the end of a stay.

Key responsibilities

• Reply to guest enquiries through OTAs & WhatsApp

• Communicate closely with Operations & Marketing teams

• Coordinate guest requests and follow-ups

• Maintain warm, professional relationships with guests

• Assist with day-to-day administrative and reservation tasks

• Make sure no guest message or detail gets missed

About you

• Based in Bali

• Fluent and confident in English (written & spoken)

• Excellent communication skills

• Organized, responsive, and detail-oriented

• Enjoys working in hospitality and genuinely cares about guest experience

• Can work well independently and as part of a team

• Previous experience in hospitality, reservations, or guest relations