Account Receivable Officer

Job Summary:

The Account Receivable Officer is responsible for managing and reconciling incoming payments from various sources, including OTAs, direct bookings, and concierge services. This role ensures accurate revenue recording, updates foreign exchange rates, prepares invoices, and monitors discrepancies in payments. Timely reporting and coordination with internal teams are essential to maintain financial accuracy and support decision-making.

Key Responsibilities:

1. Bank Reconciliation

   1. Perform daily and monthly reconciliation of bank statements to ensure all transactions are accurately recorded and matched.

   2. Investigate and resolve discrepancies in a timely manner.

2. Daily Guest Check-in Report

   1. Review daily check-in data and align it with reservations and booking systems.

   2. Ensure all guest arrivals are properly recorded for revenue recognition.

3. Foreign Exchange Rate Update

   1. Update daily exchange rates in the system to ensure accurate conversion for foreign payments and reports.

4. Booking/Reservation Commission Entry at Check-out

   1. Record commission expenses related to each booking upon guest check-out.

   2. Ensure correct allocation of commission per OTA or sales channel.

5. OTA Payment Reconciliation

   1. Reconcile payments received from 6–7 OTA platforms with booking data and channel manager reports.

   2. Verify deductions (commission, service fees, adjustments) and ensure correct net revenue entry.

6. Concierge Payment Tracking

   1. Monitor and record concierge service revenues and guest payments.

   2. Ensure accurate allocation to respective villa owners.

7. Daily Balance Report

   1. Prepare and distribute daily cash/bank balance reports to management.

   2. Highlight unusual variances for review.

8. Weekly Revenue Reconciliation

   1. Perform weekly reconciliation of revenue across all OTAs, direct bookings, and channel manager data.

   2. Ensure accuracy in revenue distribution between company and property owners.

9. Invoice Real Estate

   1. Prepare and issue invoices to property owners for management fees, service charges, or other billable items.

   2. Track outstanding receivables and follow up with clients for timely settlement.

10. Monitoring of Shortfalls in Incoming Payments

    1. Identify and monitor any shortfalls or discrepancies in expected incoming payments.

    2. Escalate and coordinate with relevant teams for resolution.

11. Suspicious Transaction Reporting

    1. Detect and report any unusual or suspicious transactions.

    2. Immediately escalate such cases to the supervisor for further review and action.

12. Booking-to-Cash Reconciliation

    1. Reconcile the end-to-end chain of booking, guest check-in, revenue recognition, receivable, OTA payout, and bank receipt.

    2. Investigate breaks in the chain and document resolution or escalation.

13. Guest Deposit and Deferred Revenue Monitoring

    1. Monitor guest booking deposits, deferred revenue, unrecognized booking balances, check-ins not yet released, cancellations, and refunds.

14. OTA Receivable Reconciliation

    1. For each OTA, reconcile gross bookings, OTA fees, adjustments, refunds, net payouts, and actual bank receipts.

15. AR Aging

    1. Maintain AR aging, identify overdue balances, follow up with responsible teams, and escalate material long-outstanding balances.

16. Revenue Cut-off

    1. Confirm revenue is assigned to the correct Reporting Month under Betterplace's established rules; escalate exceptions rather than changing the rule.

17. AR Month-End Closing

    1. Reconcile OTA, direct booking, and concierge receivables; review guest deposits, unallocated payments, outstanding invoices, and revenue cut-off before closing