Account Manager/Client Engagement Lead

What you'll be doing

• Develop and maintain strong relationships with existing and new clients

• Prepare and deliver sales proposals and presentations to secure new business and ongoing enhancements

• Identify and capitalise on opportunities to upsell and cross-sell services

• Negotiate contracts and pricing agreements with clients 

• Collaborate with Talent Acquisition and HR to manage resourcing and recruitment needs 

• Collaborate with internal teams to ensure seamless delivery of products and services

• Gather customer feedback and insights to inform product and service improvements

• Proactively address client concerns and provide solutions in a timely manner

• Contribute to the development of account strategy and planning

• Attend client meetings and events to represent the company

What we're looking for

• Minimum 3-5 years of experience in an IT account management or sales role, preferably in the IT Sales or Healthcare IT industry

• Proven track record of building and maintaining strong client relationships

• Excellent communication and interpersonal skills

• Ability to identify and capitalise on upsell and cross-sell opportunities

• Strong problem-solving and negotiation skills

• Familiarity with Account & Relationship Management practices

• Degree in Business, Marketing or a related field is preferred

 What we offer

At Xtramile Solutions, we are committed to providing our employees with a supportive and rewarding work environment. You can expect:

• Highly attractive salary and annual bonus

• Opportunities for career development and growth

• Flexible work arrangements 

• Access to comprehensive personal development programs

• A dynamic and collaborative team culture

About us

Xtramile Solutions is a leading provider of innovative technology solutions for Healthcare businesses across Australia and Indonesia. Our mission is to empower our clients with the tools, services and expertise they need to achieve their goals. With a focus on customer success, we have a proven track record of delivering exceptional results and building long-term partnerships.

If you're ready to join a dynamic and innovative team, apply now for this exciting opportunity.