Accident Handling Staff

Job Description

• Act as the main point of contact for handling accident cases involving rental vehicles.

• Coordinate with customers, insurance companies, and repair workshops to ensure smooth and timely accident handling.

• Arrange vehicle evacuation to designated workshops and facilitate replacement vehicles when required.

• Process insurance claims, ensuring all required documents are complete and submitted accurately and on time.

• Liaise between customers and insurance providers, providing updates on repair progress, timelines, and claim status.

• Monitor and follow up on repair progress and claim status to ensure timely vehicle recovery and service continuity.

• Maintain accurate and organized records of accident cases, including documentation, correspondence, and claim updates.

• Conduct regular visits to repair workshops to monitor repair quality and progress, especially for major damages.

• Collaborate with internal teams (Sales, Maintenance, etc.) to ensure smooth coordination and communication.

• Respond to emergency cases outside office hours when required.

• Conduct vehicle handover to customers, ensuring readiness and completeness in accordance with standards (BAST).

Requirements

Education:

• Diploma or Bachelor’s Degree in any relevant field

Experience:

• Experience in accident handling, claims processing, or service advisor role

• Preferably from insurance, automotive, or rental industry

General Qualifications:

• Good understanding of insurance claim processes

• Basic knowledge of vehicle repair procedures is an advantage

• Strong communication and coordination skills

• Excellent problem-solving skills and attention to detail

• Proficient in Microsoft Office (Excel & Word)

• High level of integrity and responsibility